What we do

We usually find ourselves working in one or more of these areas -

Participation in workplace change and improvement, helping the parties engage with one another productively - often through consultative processes - to enhance business outcomes and improve the workplace environment for employers and employees alike 

Relationship-building, supporting the parties to identify ways to improve relationships in the workplace

Collective bargaining, assisting the parties arrive at intelligent deals in an efficient and constructive way

Training for participation in consultation and bargaining, preparing the parties to apply proven processes and methodologies

Individual relations, getting to the bottom of interpersonal or individual issues hampering relations and results at the workplace.

In a nutshell, we help stakeholders work successfully with one another and to resolve disputes. We often work in association with other specialists in related areas (such as lean manufacturing, OHS, employment equity, OD and remuneration), blending services to achieve organisational goals.

Our services

• Investigations, fact-finding and inquiries into discrimination, harassment, performance and other workplace behaviours and issues - providing an impartial analysis and, if requested, potential solutions
• Workplace relationship management and relationship-building
• Facilitation of workplace change
• Problem-solving and work process improvement
• Assistance with innovation initiatives
• Joint union-management training in preparation for bargaining or consultations
• Facilitation of bargaining
• Mediation of disputes
• Voluntary arbitration of disputes
• Design, review and adaptation of consultative and negotiating structures
• Drafting and settling of consultative committee constitutions and other labour-management charters
• Consultative committee training
• Workplace conflict analysis
• Dispute system design
• Stakeholder relations services outside the workplace