Write-ups of some of our case studies:

Smart Workplaces

Queensland Health

Some reflections on the Fair Work Act 2009:

Beyond Good Faith

Useful pieces on interest-based bargaining

Stepp & Others

Stepp & Bergel

Quality relationships are the key in Australia ...

"In all our excellent workplaces the atmosphere of mutual trust and respect was overwhelming. We became convinced that central to every excellent workplace is an understanding that to produce quality work in Australia, one must have quality working relationships. This applies particularly to workplaces with high levels of uncertainty, demanding skills requirements and turbulent markets.

It is very important to understand that when talking about relationships at work we are not talking about friendships alone. What mattered most was the quality of the working relationships, particularly with respect to key dimensions such as trust, respect, self-worth and recognition. The fundamental relationships built on that magic word - trust - couldn't be over-estimated."

Simply the Best Workplaces in Australia
Daryll Hull & Vivienne Read
December 2003
For the full text see here

 ... and the USA

"Efforts to build an effective labor relations culture system by focusing on the quality of the relationships among employees, supervisors and managers, and on reaching collective bargaining agreements in a timely and peaceful fashion without resort to extensive use of National Mediation Board procedures, appear to offer considerable potential for improving firm financial performance and the industry's overall service quality."

Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry
Jody Hoffer Gittell, Andrew von Nordenflycht & Thomas Kochan 
Industrial and Labor Relations Review
Vol 57, No 2 (January 2004)