Track Record

Workplace Change

In 2012 Orora Fibre Packaging (then Amcor) and the AMWU appointed CoSolve to work with them and McKinsey & Co to turn around a distressed business across all the Australian fibre packaging sites. Resolve's job has been to be the promoters and guardians of a cooperative change model. This landmark process continues, with real success. See the Fair Work Commission's case study on Orora Fibre Packing (Aiming at Collaborative Transformation) and also Bray, Macneil and Stewart Cooperation at Work (The Federation Press, 2017).

In 2014 Clive Thompson was retained by the International Labour Organisation to work with the social parties in Sri Lanka to develop a strategy for the modernisation of social dialogue and dispute resolution systems across that country's public service. This project will continues.

Other parties with whom we have worked to promote cooperative change include:

  • Australian Red Cross Blood Service and the Australian Nurses & Midwives Federation
  • Sandvik, the AMWU and the Australian Workers Union (AWU)
  • TAFE NSW and the AEU, assisted by the Workplace Research Centre

Enterprise Bargaining

CoSolve has been retained by the Maritime Union of Australia and Patrick Stevedoring as the parties, in a decisive break from the past, work under the auspices of the Fair Work Commission to develop their 2015 Enterprise Agreement using interest-based bargaining techniques.

Below are just some of the many parties we have helped engage in productive bargaining, sometimes providing joint training, sometimes independent facilitation and sometimes assisting from end to end:

  • Blacktown City Council and the United Service Union (2018)
  • Darebin City Council and the Australian Service Union (2018)
  • Asahi and the Australian Manufacturers Workers Union (AMWU) (2017)
  • Inghams and the NUW (2017)
  • Amcor Flexibles, the National Union of Workers and the AMWU
  • Endeavour Energy, the Electrical Trades Union (ETU), Community & Public Sector Union (CPSU), United Service Union (USU) and the AMWU
  • Ausgrid, the ETU, CPSU, USU and the AMWU
  • Australian Hearing, the CPSU and the AMWU
  • ME Bank and the Finance Sector Union (FSU)
  • TAFE NSW and the Australian Education Union (AEU)
  • National Foods – Morwell and the AMWU and ETU.
  • Sandvik, the AMWU and the AWU
  • Tomago Aluminium and the AWU*
  • Queensland Health and the Queensland Nurses Union (QNU)
  • Air New Zealand and their aviation unions
  • South African Airways and the SAA Pilots Association
  • Fonterra, the Dairy Workers Union and the EPMU
  • Shell Australia and the Construction, Forestry, Mining & Energy Union (CFMEU)
  • BHP-Billiton and the CFMEU
  • The Smith Family & the ASU

* For a published study on CoSolve facilitation at Tomago Aluminium, see Macneil & Bray "Third-party facilitators in interest-based negotiation: An Australian Case Study" (2013) Journal of Industrial Relations 55(5) 699–722.

Issues Resolution

In the nature of things, this work often requires high discretion and confidentiality. We can, however, give a general indication of the areas in which we have done investigative and mediation work. These include:

  • Leadership issues within one of the Law Societies
  • Shareholder disputes within professional consultancies
  • Leadership issues involving the board and chairperson of a major service organisation
  • Assisting a group of school principals develop a code regulating inter-school competition over student sporting talent
  • Bullying and harassment investigations at a public broadcaster, a nursing college, a major port operator, a publishing house, a manufacturing company, law firms and many more

Clive Thompson was retained in 2010 by the International Labour Organisation to produce the ILO handbook Dispute prevention and resolution in public services labour relations: Good policy and practice

Consultative Processes

Consultation is a process geared towards value creation over the long haul, and in many senses is far more important than episodic bargaining. CoSolve provides training and other support (mainly the chairing of meetings) in this area. For instance:

  • Chairing a joint committee of TAFE NSW and the AEU as the parties trial new teaching and support roles within a fast changing and increasingly competitive tertiary education sector
  • Providing consultative skills training for TAFE Western Sydney, the AEU, the CPSU and the AMWU
  • Working with Sandvik, the AMWU and the AWU on bargaining and business process improvements in the Hunter Valley
  • Chairing consultation between TAFE NSW, the CPSU, AWU, United Voice and others over a new classification system for the state
  • Motor Accidents Authority: master consultant of the 2010/11 Claims Assessments and Resolution Service ('CARS') review